Week 2: iOS 7 and Bullies

As you may or may not know, iOS 7 came out on Wednesday of last week. For us at Help Desk, this meant a surge of complaints, backup questions, and functionality issues. One girl came in and told us that when she tried to update to iOS 7 wirelessly on her iPad, her iPad just shut down and put itself into factory restore mode. Luckily, she was smart enough to have backed up on iCloud (she didn’t have a computer at home), so we were able to back up her iPad and make everything function for the iOS 7 update. She has not returned since (at least not while we were here) so it’s safe to assume that she successfully updated her software. Another student had the misfortune of having a restrictions passcode set on his iPad by an unknown culprit. All of his apps and web browsers were turned off and he did not know the passcode to turn them on again. In this case, he was lucky because all he had to do was wipe his iPad via Find my iPad and restore from a backup. Had he backed up after the restrictions passcode was set, he would have had to completely re-format the iPad as a new iPad, and his backup would be rendered useless due to the fact that the restrictions passcode is saved in the backup. The rest of the week was less eventful and full of trivial issues such as screen brightness problems and the occasional hardware issue that required a replacement iPad to be requested from insurance. Hopefully week 3 will be more eventful.